Qualifications and Skills

• 10 years experience across various digital roles including: UI Designer, UX Researcher, Digital Strategist, Information Architect, Scrum Master, Team Lead, and Project Manager 

• Strong knowledge of Agile Scrum methodology and artifacts 

• Excellent facilitator: ability to translate business needs to tech terms needed by developers and engineers, and ability to translate tech terms back into stakeholder language 

• Ability to crystallize complex concepts into streamlined visuals and workflows 

• Expert in qualitative and quantitative UX research methods and activities 

• Experience leading in-depth design thinking workshops, user interviews, and usability tests 

• Select software expertise: Qualtrics, JIRA, Confluence, Git, Trello, Sketch, Invision, Axure, Balsamiq, Adobe XD, Open Street Map, Esri, Open Data Kit (ODK), Google Analytics, Hotjar, Usertesting.com, Treejack 

• Diplomatic and articulate approach to written and verbal communications helps to provide clear, concise findings and actionable recommendations to designers, engineers, project managers, and executives 

Professional Experience

Maryland Institute College of Art (MICA)
Adjunct Faculty, Design Leadership, January 2020 - Present  

• MICA's Design Leadership courses explore the synthesis of creativity/innovation, iterative processes, tolerance for new ideas, rationality, praxis, research, intuition, collaboration, synthesis, and empathy. Projects are based on real world challenges or case studies.

• As a member and collaborator of the program faculty, I help to guide student progress and project quality through regular presentations and advisory meetings.

Johns Hopkins University: Bloomberg School of Public Health
Contract Project Manager, March 2019 - January 2020 

• Contracted to provide strategy and project management for the redesign of the #1 ranking Johns Hopkins Bloomberg School of Public Health’s flagship website, jhsph.edu, which contains over 30,000 pages and has more than 350 content contributors. 

• Responsible for setting project strategy, guiding user research efforts, building consensus, and coordinating product scope, priorities, budgets and schedules with the project team, internal stake- holders and outside vendors to build a lasting, high-quality website. 

CRS (International NGO), Baltimore, Maryland
UX Architect + Digital Strategist, September 2015 - March 2019 

• Led colleagues through the design and discovery process of digital projects to best translate their fundraising and advocacy goals into informed technical implementations. 

• Drove decision making based on the available data and cultural trends. 

• Responsible for researching, testing, and optimizing the usability of websites and applications to allow various user roles to accomplish their objectives with the best possible user experience. 

ICT4D Manager, Temporary Duty (January 2016 - October 2017)
*ICTD: information and technology for development 

• CRS offers temporary duty in the field (TDY) for high performing employees. In this role I managed six globally distributed ICT4D* engineers across six time zones.

• Select projects and contexts include: data collection for farms, food distributions, mHealth, electronic voucher systems, predictive analysis, solutions for monitoring and securely food storage, last mile delivery of LLINs, and custom software for new mothers.

• Projects were implemented within East Africa, West Africa, South Africa, North Africa, India and South Asia, and Latin America contexts. 

The Agora Companies (Formerly Agora Inc.), Baltimore, MD
Multiple Roles, November 2011 - September 2015 (All positions listed.) 

Enterprise Creative Strategist, February 2015 - September 2015 

• Translated user and business needs into design opportunities by utilizing user research and user testing, gathering and organizing statistics, business requirements writing. 

• Created low and high fidelity UX specifications, task flows, wireframes, mockups, and prototypes using Sketch and Invision. 

• Evangelized the importance of adapting the most current of the ever-evolving design technologies available to us to provide deliverables in a fast, efficient, and collaborative manner. 

Agile Scrum Master, September 2013 - February 2015 

• Facilitated tri-weekly scrums, retrospectives, stakeholder meetings. 

• Protected development team from impediments, or team conflicts, and maintain focus on product backlog project timeline. 

• Managed project scope to ensure delivery was compliant with scope commitment. 

• Tracked and managed product backlog, burndown metrics, velocity, and task breakdown. 

• Addressed problems through risk management and contingency planning. 

Web Production Coordinator, April 2013 - April 2014 

• Managed digital assets and publishing schedule for nearly 100 efforts per day. 

• Coordination of online marketing mailings across a team of editors. 

• Created complex suppressions and targets using SQL/MySQL. 

• Designed process work flows to improve team dynamics and efficiency. 

• Designed responsive email templates using HTML and CSS. 

Graphic Designer, November 2011 - April 2013 

• Designed paid-product issues for print, web and email delivery. 

• Executed complex layouts under incredibly tight single-day (sometimes single hour) deadlines. 

• Collaborated with editorial for proofing edits and pre-flight preparations. 

ATR Biotech, Laurel, MD
Design and Marketing Manager, May 2009 - November 2011 

• Designed and implemented marketing plans and budgets. 

• Designed all print and web content featured in publications such as Nature and The Scientist. 

• Created and maintained business relationships across the biotech and media industries. 

Education 

Temple University, Philadelphia Pennsylvania 2004 - 2008
Cum Laude B.A. Aesthetics (Psychology of Human Preference), A.A. Art History 

Johns Hopkins University Carey Business School, Select Coursework:
Design Thinking for Innovative Problem Solving 

Reference

I am happy to provide references or additional work examples upon request.